Network configuration change causing a small amount of dropped packets

Resolved

Partial outage

Started 12 months agoJuly 31, 2025Lasted 20 minutesJuly 31, 20254:104:30 PMUTC

Affected

API writes

Updates

Resolved
July 31, 2025 at 4:30 PMUTC
Resolved
July 31, 2025 at 4:30 PMUTC
This incident has been resolved. We changed a configuration on out NAT gateway which caused some external connections to fail, the configuration was fixed and we are seeing no more dropped packets.
Investigating
July 31, 2025 at 4:10 PMUTC
Investigating
July 31, 2025 at 4:10 PMUTC
We are currently investigating this incident.

Gadget - Network configuration change causing a small amount of dropped packets – Incident details