Gadget Status - Incident history

Background actions are intermittently failing.

2026-07-02T11:45:48.852+00:00

Type: Incident

Duration: 5 hours and 7 minutes

Affected Components: API writes

Jul 2, 11:45:48 GMT+0
Investigating - We are currently investigating this incident..

Jul 2, 15:53:45 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jul 2, 16:52:56 GMT+0
Resolved - This incident has been resolved..

Elevated application cold starts error rate and latency

2026-06-23T13:28:46.149+00:00

Type: Incident

Duration: 8 minutes

Affected Components: API writes

Jun 23, 13:28:46 GMT+0
Investigating - We are currently investigating this incident..

Jun 23, 13:36:36 GMT+0
Resolved - This incident has been resolved..

Background actions degraded

2026-06-18T17:57:48.235+00:00

Type: Incident

Duration: 21 minutes

Jun 18, 17:57:48 GMT+0
Identified - We are continuing to work on a fix for this incident..

Jun 18, 18:09:39 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result. Background actions may still have some latency, but the size of the backlog is reducing..

Jun 18, 18:18:53 GMT+0
Resolved - This incident has been resolved..

Degraded performance of Background Actions

2026-06-09T19:47:32.372+00:00

Type: Incident

Duration: 18 minutes

Jun 9, 19:47:32 GMT+0
Investigating - We are currently investigating this incident..

Jun 9, 20:05:02 GMT+0
Resolved - This incident has been resolved..

Degraded API and App Performance

2026-06-03T10:50:39.903+00:00

Type: Incident

Duration: 25 minutes

Affected Components: API writes, API reads

Jun 3, 10:50:39 GMT+0
Investigating - We are currently investigating this incident..

Jun 3, 11:03:32 GMT+0
Identified - We have identified the issue and are working on rolling out a fix..

Jun 3, 11:12:01 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jun 3, 11:15:35 GMT+0
Resolved - This incident has been resolved..

Shopify App Integration

2026-06-01T04:00:00.000+00:00

Type: Incident

Duration: 2 days, 8 hours and 13 minutes

Affected Components: Shopify Plugin

Jun 1, 04:00:00 GMT+0
Investigating - Some merchants will see an intermittent `Throttled `page when opening an installed gadget app. Shopify APIs and webhooks are still working and are not affected by this issue. We are currently investigating this incident..

Jun 2, 17:58:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

Jun 3, 02:34:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result. The latent error was only being seen during business hours when apps were being loaded by Shopify merchants. We will monitor this into the morning to verify the fix is working as expected..

Jun 3, 12:12:49 GMT+0
Resolved - This incident has been resolved..

Degraded API performance

2026-05-15T17:00:57.371+00:00

Type: Incident

Duration: 38 minutes

Affected Components: API writes, API reads

May 15, 17:00:57 GMT+0
Identified - We are continuing to work on a fix for this incident..

May 15, 17:09:09 GMT+0
Identified - Auth and login is in degraded state due to one of our caches. Working on fixing this as soon as posssible..

May 15, 17:15:52 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

May 15, 17:38:59 GMT+0
Resolved - This incident has been resolved..

Log ingestion issues

2026-04-30T04:19:00.000+00:00

Type: Incident

Duration: 2 hours and 19 minutes

Affected Components: Code editing

Apr 30, 04:19:00 GMT+0
Investigating - We are currently investigating this incident..

Apr 30, 06:26:44 GMT+0
Identified - We are continuing to work on a fix for this incident..

Apr 30, 06:32:59 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Apr 30, 06:38:17 GMT+0
Resolved - This incident has been resolved..

Issues creating New Shopify Gadget Apps.

2026-04-06T19:04:00.000+00:00

Type: Incident

Duration: 7 minutes

Affected Components: Shopify Plugin

Apr 6, 19:04:00 GMT+0
Identified - We are experienced an issue related to creating new Shopify Apps. Existing apps are not affected..

Apr 6, 19:53:09 GMT+0
Resolved - This incident has been resolved..

Development environment database connectivity issues

2026-03-17T16:14:00.824+00:00

Type: Incident

Duration: 32 minutes

Affected Components: API writes, API reads

Mar 17, 16:14:00 GMT+0
Investigating - We are currently investigating this incident..

Mar 17, 16:22:32 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Mar 17, 16:45:54 GMT+0
Resolved - This incident has been resolved..

Development environment database connectivity issues

2026-03-17T02:31:44.472+00:00

Type: Incident

Duration: 1 hour and 27 minutes

Affected Components: API writes, API reads

Mar 17, 03:59:00 GMT+0
Resolved - This incident has been resolved..

Mar 17, 02:31:44 GMT+0
Investigating - We are currently investigating this incident..

Mar 17, 02:56:10 GMT+0
Identified - We are currently investigating degraded database connectivity affecting some development environments. Affected environments may experience timeouts or errors when reading or writing data. **Production environments are not affected.** We will post updates as learn more and make progress..

Mar 17, 03:40:21 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Delayed background actions

2026-02-20T10:00:00.000+00:00

Type: Incident

Duration: 7 hours and 56 minutes

Affected Components: API writes

Feb 20, 14:13:35 GMT+0
Monitoring - The background action start latency has recovered. We are continuing to monitor but the impact looks to be mitigated..

Feb 20, 17:56:08 GMT+0
Resolved - Some apps queues for first-party background actions with default priority continued to be delayed due to an overloaded internal component. This issue has been corrected and all workers are working hard to catch up. .

Feb 20, 10:00:00 GMT+0
Investigating - We are currently investigating this incident..

Feb 20, 10:42:55 GMT+0
Identified - We are continuing to work on a fix for this incident..

Feb 20, 11:07:07 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Feb 20, 13:12:43 GMT+0
Monitoring - We are still seeing elevated latencies for back ground action starts and are applying more mitigations..

Degraded performance for some request

2026-01-24T00:00:00.000+00:00

Type: Incident

Duration: 5 minutes

Jan 24, 00:00:00 GMT+0
Investigating - We are aware that some queries are slow or failing..

Jan 24, 00:05:00 GMT+0
Resolved - Our mitigations in place resolved this issue..

Some applications with custom domains would see 503s

2026-01-20T17:27:00.000+00:00

Type: Incident

Duration: 2 hours and 37 minutes

Affected Components: AI Assistant, Code editing, Shopify Plugin, API writes, API reads

Jan 20, 17:27:00 GMT+0
Investigating - We are currently investigating this incident..

Jan 20, 20:04:00 GMT+0
Resolved - This incident has been resolved..

Slow yarn install and asset build operations

2026-01-15T17:22:26.736+00:00

Type: Incident

Duration: 20 minutes

Affected Components: Code editing

Jan 15, 17:22:26 GMT+0
Investigating - We're seeing elevated latencies running yarn installs or building assets for production. We are currently investigating this incident..

Jan 15, 17:31:52 GMT+0
Identified - We are continuing to work on a fix for this incident..

Jan 15, 17:42:26 GMT+0
Resolved - This incident has been resolved..

Degraded API reads and writes for a subset of apps

2025-12-17T02:38:00.000+00:00

Type: Incident

Duration: 27 minutes

Affected Components: API writes, API reads

Dec 17, 02:38:00 GMT+0
Investigating - We are currently investigating this incident..

Dec 17, 03:05:00 GMT+0
Resolved - This incident has been resolved..

Elevated full text search latencies

2025-12-15T16:20:00.000+00:00

Type: Incident

Duration: 49 minutes

Affected Components: API reads

Dec 15, 17:08:46 GMT+0
Resolved - This incident has been resolved..

Dec 15, 16:20:00 GMT+0
Identified - Some customers are seeing slower full text search queries. We're in the process of remediating and will update here when complete. Non-search queries are unaffected..

We are aware of issues creating new apps and editing existing apps

2025-12-11T20:05:00.000+00:00

Type: Incident

Duration: 38 minutes

Affected Components: Code editing

Dec 11, 20:05:00 GMT+0
Investigating - We are currently investigating this incident..

Dec 11, 20:20:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Dec 11, 20:43:07 GMT+0
Resolved - This incident has been resolved..

Failing Requests

2025-12-02T23:01:40.530+00:00

Type: Incident

Duration: 1 hour

Affected Components: API writes

Dec 2, 23:01:40 GMT+0
Investigating - We are currently investigating this incident..

Dec 2, 23:37:42 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Dec 3, 00:01:52 GMT+0
Resolved - This incident has been resolved..

Delays in background action processing.

2025-11-29T23:20:48.726+00:00

Type: Incident

Duration: 9 minutes

Affected Components: API writes

Nov 29, 23:20:48 GMT+0
Investigating - We are currently investigating this incident..

Nov 29, 23:24:21 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Nov 29, 23:30:01 GMT+0
Resolved - This incident has been resolved..

Delays in background action processing

2025-11-25T08:00:00.000+00:00

Type: Incident

Duration: 9 hours and 32 minutes

Affected Components: API writes

Nov 25, 08:00:00 GMT+0
Investigating - We are currently investigating issues with elevated background action queue processing times..

Nov 25, 11:57:14 GMT+0
Identified - We are seeing improvements on queue latency for background jobs and are continuing to mitigate the issue..

Nov 25, 12:32:45 GMT+0
Identified - Background action start latencies continue to improve, with the high, default, and low priority background action queues having fully recovered. Shopify webhook processing is still delayed for some applications. .

Nov 25, 13:33:20 GMT+0
Monitoring - p95 start lag has recovered to normal values for all queues. We'll continue to monitor to ensure all is well. Please let us know in Discord if you are still seeing issues..

Nov 25, 17:31:56 GMT+0
Resolved - This incident has been resolved..

Elevated error rates for API reads and writes

2025-11-20T15:37:35.627+00:00

Type: Incident

Duration: 21 minutes

Affected Components: API writes, API reads

Nov 20, 15:37:35 GMT+0
Investigating - We are currently investigating this incident..

Nov 20, 15:42:13 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Nov 20, 15:58:53 GMT+0
Resolved - This incident has been resolved..

New app creation not succeeding.

2025-11-18T21:04:36.030+00:00

Type: Incident

Duration: 1 hour and 5 minutes

Affected Components: Code editing

Nov 18, 21:04:36 GMT+0
Identified - We are aware of an issue with new apps not successfully being created. This due to the current [github outage.](https://www.githubstatus.com/incidents/5q7nmlxz30sk) Existing applications are not impacted by this..

Nov 18, 21:43:43 GMT+0
Monitoring - Github has begun to recover and yarn installs are succeeding after retries. We'll continue to monitor..

Nov 18, 22:09:51 GMT+0
Resolved - This incident has been resolved..

Major outage due to Cloudflare global network issues

2025-11-18T12:12:17.219+00:00

Type: Incident

Duration: 6 hours and 9 minutes

Affected Components: API reads, AI Assistant, Shopify Plugin, Code editing, API writes

Nov 18, 14:32:42 GMT+0
Monitoring - Cloudflare rolling outages continue.

Nov 18, 14:46:19 GMT+0
Monitoring - Services are recovering and we are monitoring closely.

Nov 18, 12:12:17 GMT+0
Investigating - Cloudflare global network outages are causing Gadget apps to be unavailable: We are investigating solutions.

Nov 18, 12:17:05 GMT+0
Monitoring - Gadget services have recovered but we are monitoring for any further issues.

Nov 18, 16:38:47 GMT+0
Monitoring - We are continuing to monitor this and will do so until Cloudflare has marked their incident as resolved.

Nov 18, 18:20:59 GMT+0
Resolved - This incident has been resolved..

Elevated error rate and 503 errors

2025-11-17T20:11:30.559+00:00

Type: Incident

Duration: 35 minutes

Affected Components: API reads, API writes

Nov 17, 20:11:30 GMT+0
Identified - We are continuing to work on a fix for this incident..

Nov 17, 20:34:40 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Nov 17, 20:46:24 GMT+0
Resolved - This incident has been resolved..

Database Maintenence

2024-12-13T16:25:00.000+00:00

Type: Maintenance

Duration: 5 minutes

Affected Components: API reads, API writes, Code editing

Dec 13, 16:30:00 GMT+0
Completed - Maintenance has completed successfully.

Dec 13, 16:25:01 GMT+0
Identified - Maintenance is now in progress.

Dec 13, 16:25:00 GMT+0
Identified - We need to increase the maximum number of database connections our postgres instance can open. This setting cannot be changed without a database restart. This unfortunately means there will be a small blip as we cut over from the old instance, which could lead to failed reads/writes. Webhooks and background actions will retry – but expect your GraphQL API, frontend, and custom routes to fail on reads/writes..

Database Maintenance

2024-12-01T23:00:00.000+00:00

Type: Maintenance

Duration: 5 minutes

Affected Components: API reads, API writes, Code editing

Dec 1, 23:05:00 GMT+0
Completed - Maintenance has completed successfully.

Dec 1, 23:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 1, 23:00:00 GMT+0
Identified - BFCM has been a lot bigger than we were expecting. To prepare for Cyber Monday, we are scaling up the database this evening. This unfortunately means there will be a small blip as we cut over from the old instance, which could lead to failed reads/writes. Webhooks and background actions will retry – but expect your GraphQL API, frontend, and custom routes to fail on reads/writes..

Emergency database maintenance

2024-11-01T14:00:00.000+00:00

Type: Maintenance

Duration: 6 minutes

Affected Components: API reads, API writes, Code editing

Nov 1, 14:06:17 GMT+0
Completed - The database has been upgraded.

Nov 1, 14:00:00 GMT+0
Identified - Our database usage has increased significantly over the past couple of weeks, and we have concerns that not addressing it soon could lead to a large outage. To avoid that, we are scaling up the database this morning. This unfortunately means there will be a small blip as we cut over from the old instance, which could lead to failed reads/writes. Webhooks and background actions will retry – but expect your GraphQL API, frontend, and custom routes to fail on reads/writes..

Database maintenance

2024-08-30T13:45:00.000+00:00

Type: Maintenance

Duration: 11 minutes

Affected Components: API reads, API writes, Code editing

Aug 30, 13:45:01 GMT+0
Identified - Maintenance is now in progress.

Aug 30, 13:55:53 GMT+0
Completed - The maintenance has been completed.

Aug 30, 13:45:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Database performance maintenance

2024-02-05T17:00:00.000+00:00

Type: Maintenance

Duration: 27 days

Affected Components: Code editing

Feb 5, 17:00:00 GMT+0
Identified - We are undergoing some maintenance to improve database performance for string fields. Your deploys may be slow during during this time..

Feb 10, 17:00:00 GMT+0
Completed - Maintenance has completed.