Gadget - Notice history

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Code editing - Operational

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Jan 1958
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API writes - Operational

100% - uptime
Jan 1958 · 100.00%Feb · 100.00%Mar · 100.00%

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Feb 1958
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API reads - Operational

100% - uptime
Jan 1958 · 100.00%Feb · 100.00%Mar · 100.00%

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Feb 1958
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AI Assistant - Operational

100% - uptime
Jan 1958 · 100.00%Feb · 100.00%Mar · 100.00%

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Jan 1958
Feb 1958
Mar 1958

Shopify Plugin - Operational

100% - uptime
Jan 1958 · 100.00%Feb · 100.00%Mar · 100.00%

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Jan 1958
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Mar 1958

Notice history

Sep 2025

New app and environment creation failing due to upstream yarn package availability issues.
  • Resolved
    Resolved
    A fix has been deployed and this incident has been resolved.
  • Identified
    Identified

    Node module debug v4.4.2 was compromised and removed from yarn packages. We are currently implementing a workaround for this issue. There will likely be more fallout from this issue as other compromised packages are pulled.

    We are continuing to monitor this incident and will provide workarounds if any other packages are removed. For further reading you can read this blog post

  • Investigating
    Investigating

    Existing apps that have had a successful yarn installrun will continue to run as they have older dependencies cached in their yarn.lock file.

Increased DB query latency and timeouts for some apps
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating
    We are currently investigating this incident.
Increased latency and timeouts with some DB queries
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result. We are seeing DB writes returning to normal and a reduction in the number of transaction timeouts.

  • Identified
    Identified

    We believe we have found the issue and are working on mitigating it.

  • Update
    Update
    We are currently investigating this incident.
  • Investigating
    Investigating
    We are currently investigating this incident.

Aug 2025

Subset of apps seeing elevated write times
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We implemented a fix and are seeing apps return to normal.

  • Identified
    Identified

    We have identified the issue and are deploying mitigation strategies.

  • Investigating
    Investigating
    We are currently investigating this incident.
Elevated API read and write latencies
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
Elevated latencies making database reads and writes
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
Live view logs showing no results erroneously
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    The Log Viewer in live mode is erroneously returning no results. We've identified the fix for this issue and will get it out as soon as possible.

DB timeouts, background action latency and app creation failures
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    We have identified the issue and are deploying a fix.

  • Investigating
    Investigating
    We are currently investigating this incident.

Jul 2025

Network configuration change causing a small amount of dropped packets
  • Resolved
    Resolved
    This incident has been resolved. We changed a configuration on out NAT gateway which caused some external connections to fail, the configuration was fixed and we are seeing no more dropped packets.
  • Investigating
    Investigating
    We are currently investigating this incident.
High error rates making read or write requests
  • Resolved
    Resolved

    This incident has been resolved. This incident was caused by test improvements to Gadget's load balancing strategy made to a test environment impacting the production environment unexpectedly. We've reverted the offending change, and will prioritize work to fully isolate this test environment where it cannot impact production at all. We apologize for any inconvenience this downtime has caused!

  • Monitoring
    Monitoring
    Automation: This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.
Errors making API reads and writes
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    Automation: This incident has been resolved.
  • Investigating
    Investigating

    We are currently investigating this incident.

Delayed Shopify Syncs
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating
    We are currently investigating this incident.
Elevated database operation error rates
  • Update
    Update
    This incident has been resolved.
  • Resolved
    Resolved

    We're investigating elevated database error rates like Connection terminated due to connection timeout

Jul 2025 to Sep 2025

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