Gadget - API and editor outage – Incident details

All systems operational

API and editor outage

Resolved
Major outage
Started about 1 year agoLasted about 4 hours

Affected

API writes

Major outage from 4:04 PM to 4:33 PM, Operational from 4:33 PM to 4:56 PM, Degraded performance from 4:56 PM to 6:20 PM, Operational from 6:20 PM to 7:39 PM

API reads

Major outage from 4:04 PM to 4:33 PM, Operational from 4:33 PM to 4:56 PM, Degraded performance from 4:56 PM to 6:20 PM, Operational from 6:20 PM to 7:39 PM

AI Assistant

Major outage from 4:04 PM to 4:33 PM, Operational from 4:33 PM to 4:56 PM, Degraded performance from 4:56 PM to 6:20 PM, Operational from 6:20 PM to 7:39 PM

Shopify Plugin

Major outage from 4:04 PM to 4:33 PM, Operational from 4:33 PM to 4:56 PM, Degraded performance from 4:56 PM to 6:20 PM, Operational from 6:20 PM to 7:39 PM

Code editing

Major outage from 4:04 PM to 4:33 PM, Operational from 4:33 PM to 4:56 PM, Degraded performance from 4:56 PM to 6:20 PM, Operational from 6:20 PM to 7:39 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident is now resolved. Reads, writes, and background actions are all processing with nominal latencies.

  • Update
    UTC
    Update

    System performance is now nominal. We're now working through all queued background actions to execute them as fast as possible without degrading performance.

  • Update
    UTC
    Update

    We are seeing instances of degraded performance as the system recovers

  • Monitoring
    UTC
    Monitoring

    We've resolved the issue and will are continuing to monitor. We'll follow up with more details.

  • Identified
    UTC
    Identified

    We've identified the issue and are working to remediate as soon as possible.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.