Delays in background action processing

Resolved

Degraded performance

Started 8 months agoNovember 25, 2025Lasted about 10 hours8:00 AM5:31 PMUTC

Affected

API writes

Updates

Resolved
November 25, 2025 at 5:31 PMUTC
Resolved
November 25, 2025 at 5:31 PMUTC
This incident has been resolved.
Monitoring
November 25, 2025 at 1:33 PMUTC
Monitoring
November 25, 2025 at 1:33 PMUTC
p95 start lag has recovered to normal values for all queues. We'll continue to monitor to ensure all is well. Please let us know in Discord if you are still seeing issues.
Update
November 25, 2025 at 12:32 PMUTC
Update
November 25, 2025 at 12:32 PMUTC
Background action start latencies continue to improve, with the high, default, and low priority background action queues having fully recovered. Shopify webhook processing is still delayed for some applications.
Identified
November 25, 2025 at 11:57 AMUTC
Identified
November 25, 2025 at 11:57 AMUTC
We are seeing improvements on queue latency for background jobs and are continuing to mitigate the issue.
Investigating
November 25, 2025 at 8:00 AMUTC
Investigating
November 25, 2025 at 8:00 AMUTC
We are currently investigating issues with elevated background action queue processing times.

Gadget - Delays in background action processing – Incident details