Gadget - Notice history

We want to update you on a performance issue that affected our API services today. Starting at approximately 7 AM EST, we began experiencing slower response times and, in some instances, timeouts across our services. After thorough investigation, our team identified that the root cause was a failure in the connection to one of our Redis caches. This issue was pinpointed around 12 PM EST.

By 1 PM EST, we successfully deployed a fix to restore the connection and stabilize our services. We have monitored the situation closely and can confirm that the API is now performing normally.

We sincerely apologize for any inconvenience this may have caused and appreciate your patience as we worked to resolve the issue. Our team will continue to monitor our systems to prevent similar issues in the future.

Automation: This incident has been resolved.

We recently updated our NGINX settings to address an issue, but this unintentionally caused websocket connection timeout errors. We have now restored the original settings, and the websocket connection issues have been resolved.

Background actions are now processing at their usual speed.

This incident has been resolved. We will continue to monitor closely throughout the day.

We have identified the issue and are scaling up the system to process the backlog quickly.

Things are returning to normal, we are monitoring the situation.

The platform has become stable

The platform has become stable and the team is continuing to investigate.

Automation: This incident has been resolved.